privacy

Privacy at Bivora

Your privacy matters to us.

This policy explains how Bivora collects, uses and protects your information when you browse our website or place an order.

1. Information we collect

We may collect information including:

Your name, phone number and email address.
Shipping and billing details.
Order history and product preferences.
Technical data such as browser type, device information, IP address and cookies.

2. How we use your information

To process, confirm and deliver your orders.
To provide customer care and after-sales support.
To improve our website, products and shopping experience.
To send marketing updates where you have provided consent.
To prevent fraud and protect our customers and website.

3. Sharing your information

Bivora does not sell your personal information. We may share only the information required with trusted service providers such as delivery partners, payment providers, analytics tools and legal authorities where required by law.

4. Cookies

We use cookies to remember preferences, keep your cart active, improve website performance and understand how visitors interact with Bivora. You may disable cookies through your browser settings, although some website features may not work correctly.

5. Data security

We use reasonable safeguards to protect your information against unauthorised access, loss or misuse. However, no online transmission or storage system can be guaranteed to be completely secure.

6. Your rights

You may request access to, correction of or deletion of your personal information where permitted by law. Contact our customer care team to submit a request.

7. Data retention

We retain information only for as long as necessary to fulfil orders, meet legal and accounting obligations, resolve disputes and maintain customer support records.