Return requests
Eligible unused products may be requested for return within 14 days of delivery.
return and exchang
Bivora Customer Care
Returns & Exchanges
We want every Bivora order to feel right. This policy explains when a product may be returned, exchanged or reported for inspection.
Exchange requests
Eligible products may be requested for exchange within 7 days of delivery.
Damaged orders
Report damaged, incorrect or incomplete orders within 24 hours of receiving the shipment.
Return eligibility
A return or exchange request may be accepted when the product:
- Is unused, unopened and in its original condition.
- Includes the original packaging, accessories, manuals, seals and promotional items.
- Has not been activated, registered, altered or damaged after delivery.
- Is accompanied by valid proof of purchase or the original order number.
- Is submitted within the applicable return or exchange period.
Products that cannot be returned
For hygiene, safety and product-integrity reasons, we cannot accept:
- Opened, used or tested personal-care and beauty devices.
- Products with removed hygiene seals, protective films or serial-number labels.
- Products damaged through misuse, incorrect storage or failure to follow the manual.
- Items sold as final sale, clearance or non-returnable, where clearly stated before purchase.
- Free gifts, promotional items or bundled accessories returned separately.
Because Bivora products are personal-care devices, opening or using the product may make it
ineligible for return due to hygiene and safety requirements.
Damaged, defective or incorrect orders
Please inspect your order immediately after delivery. If you receive an incorrect, incomplete, damaged or apparently defective product, contact Bivora within 24 hours.
Please provide:
- Your order number and the phone number used for the order.
- Clear photos of the product, packaging and shipping label.
- A clear video showing the reported issue when required.
- A description of what happened and when the issue was noticed.
The product may need to be collected and inspected before a replacement, repair or refund decision is confirmed. Inspection helps determine whether the issue is a manufacturing defect or the result of misuse, physical damage or incorrect operation.
How to submit a request
1
Contact Bivora
Send your order number and request through WhatsApp at +20 127 073 6444.
2
Share the required details
Provide photos, video and a clear explanation when requested by our customer care team.
3
Wait for approval
Do not send the product before receiving return or exchange instructions from Bivora.
4
Prepare the package
Repack the product securely with all original accessories, packaging and documentation.
Shipping and collection fees
When the return is due to a confirmed Bivora error, incorrect item or manufacturing defect, Bivora will arrange the appropriate collection or replacement process.
For change-of-mind returns or exchanges, shipping and collection fees may be deducted or charged to the customer. Original delivery fees are generally non-refundable unless the order was incorrect or defective.
Refunds
Approved refunds are processed after the returned product is received and inspected. Refund timing depends on the original payment method and the processing time of the payment provider or bank.
Cash-on-delivery refunds may be issued using a suitable transfer method after the customer provides the required details.
Exchange availability
Exchanges are subject to stock availability. If the requested replacement is unavailable, Bivora may offer an alternative product, store credit or an approved refund.
Order cancellation
An order may be cancelled before it is prepared or handed to the shipping company. Once dispatched, cancellation may no longer be possible and return shipping charges may apply.
Need help with an order?
Send your order number to Bivora customer care and we will guide you through the next step.