return and exchang

Policies

Payment, Return, and Refund Policy 

Return Policy
To be eligible for a return, the product must be in its original condition and unused. The product must be packaged in its original packaging and in the same condition as you received it.

Return Period :
You can return the product within 3 days of receiving it; after that, return requests cannot be accepted. In some cases, a partial refund may be allowed (if possible) if any accessory of the device is lost or damaged during shipping or delivery by the courier. In such cases, we will bear part of the responsibility, and if the customer wishes to get a refund, we will refund part of the amount.

Refund Policy
After you return the product to us and it is properly inspected, we will send you an email to notify you that the device has been received and let you know if your request has been approved or denied. If approved, your request will be processed, and the refunded amount will automatically be added to your credit card within a few days, depending on the timeframe set by your bank, or it will be refunded according to your original payment method.
Please first check your bank account.

Then contact your credit card company, as it may take some time for the refund to be officially deposited into your bank account. After that, contact your bank; the refund process usually takes some time to be processed.
If you have completed all the steps mentioned above but still haven't received the refund, please reach out to us so we can assist you with this matter.
Special offers and discounted items (if any) can only have the amount paid for products sold at the regular price refunded, but unfortunately, amounts paid for discounted products cannot be refunded. 3- Exchange Policy: To complete a product return, you need to provide the purchase receipt or any proof of purchase. We only replace products that have damage or a manufacturing defect. If you want to exchange a defective device for the same device, please send us an email including a video of the device showing the problem, making sure to show the barcode on the device. Send it to the 

following email address: service@kinseibeauty.com. 4- Gifts: If the product was marked as a gift at the time of purchase and sent directly to you, you will receive



In cases of delay or lost refunds (if any) and in case the due amount is not refunded.

Gift credit equal to the value of the returned product.
 Once we receive the returned product, we will send you a discount voucher.
If the product was not marked as a gift when purchased, or if the sender sent the order to themselves to gift it to you later, we will refund the amount to the sender, who will be notified of the return status. 5- Shipping If you want to return the product to us, you need to send it via express mail to our designated warehouse; the customer will be responsible for paying the shipping fees for returned goods. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refunded amount; depending on your location, the time it takes for the replacement product to reach you may vary.
6- Changes in the Return and Refund Policy You can always view the latest version of the Return and Refund Policy on this page. We reserve the right to update, change, or replace any part of this Return and Refund Policy by posting updates and changes on our website. It is your responsibility to check our website regularly for any changes. Once any changes to this Return and Refund Policy are posted, your continued browsing and use of Our services mean your acceptance of those changes.